How do I make an order, should I just order online? 

Yes! Find the size you're looking for on the website, choose your configuration and simply place your order using the website. If you have any specific questions just email us at sales@homebuildbathrooms.co.uk

How do I order a size that isn't on the website? 

To order a size that isn't on the website, simply email sales@homebuildbathrooms.co.uk your sizes and the link to the product you'd like as well as your specifications and we'll send back an invoice with the exact sizes you require. We typically reply within 4 hours. You can then complete payment using the invoice and the rest of the process is exactly the same! 

What happens once my order has been placed? 

Once you place your order, within 1 working day, a member of our friendly team will call your number to discuss order over the phone to make sure everything is correct before we place your order into production! 

What happens if I'm not around to answer the phone after I place my order?

Not a problem! The team will simply send you an email with your order and ask if everything is correct. Simply reply to the team advising any changes that need to be made or give confirmation everything is correct. 

What happens if I choose the wrong size? 

If you let the team know within 24 hours of placing your order, we can amend the sizes to suit your opening. If it is after 24 hours, unfortunately, there is nothing we can do as all the products are made to order and will have entered production. 

Do you only sell Bathrooms? 

No! We sell a range of Doors, Windows, Roof Lanterns and Building Products as part of the Home Build Group. If you need anything not on the website, email sales@homebuildbathrooms.co.uk or call us on 0333 090 7528.

Are lead times guaranteed? 

No, lead times are not guaranteed. While we strive to provide accurate estimates for your order, there are factors beyond our control that can lead to delays. 

Please rest assured that if there are any delays with your order, our dedicated team will promptly notify you. We understand the importance of timely delivery and will do our best to keep you informed throughout the process to ensure your satisfaction.

What should I do if my order is damaged or faulty? 

We apologise for any inconvenience you've experienced with your order. Please reach out to our customer support team immediately on 0333 090 7528 or email hello@homebuildbathrooms.co.uk where the inbox is monitored regularly.

They will guide you through the process of reporting and addressing the issue. We are committed to resolving any problems swiftly and ensuring your satisfaction. Your feedback is invaluable in helping us improve our products and services.

What is your returns policy?

Since our products are custom-made to order, we generally cannot accept returns for reasons other than product damage or faults. If you receive a damaged or faulty product, we kindly request that you report the issue within 7 days of receiving your order. This timeframe allows us to swiftly address any concerns.

We do ask that you take a moment to inspect your order upon delivery to ensure everything is in order. Your satisfaction is important to us, and we are here to assist you with any issues that may arise. If you have any questions or need assistance with a damaged or faulty product, please don't hesitate to reach out to our customer support team. They will be more than happy to guide you through the process of resolving the issue and arranging for an appropriate solution.